Worauf kommt es wirklich an? Die Top-12 Faktoren für Vertrauen im Management


“We treat each other with confidence and open-mindedness.”


Such or similar sentences are contained in every corporate mission statement and in all management principles.


Often, phrases like these do not describe reality but a wishful thinking that is quite far from reality.


This raises the question:

If trust is so desirable, why does not anyone bother to systematically build and cultivate trust in their own area of ​​responsibility?


Actually, building trust is not rocket science: it’s a management task like many others.

You just have to find out which factors have a strong influence on the emergence and continued existence of trust, and then act accordingly.


But we often behave as if the degree of trust was God-given and could not be influenced by us humans. Or as if trust were not so important to us, that we would be prepared to change our behavior.


To solve this problem, we would like to enumerate the prerequisites for a trusting climate in management and what exactly can be done to promote trust in management.

You will now ask:

What can one do to personally acquire trust?

Whether as an employee, as a supervisor or as a top manager, it does not bring anything to defy trust, according to the motto: “You just have to trust me more!”




Confidence must grow, and any attempt to forcefully accelerate that growth will do exactly the opposite: a blockade.

There is no enforced trust!

However, trusting does not mean that you can do nothing but wait for trust to develop on its own.

If you want to seek improvement, you can “fertilize” and “pour” trust, so care for it.


Here now

The Top 12 Factors for Trust in Management


Trust Factor 1:  Demonstrate Respect and Interest

In order for trust to develop, you must treat your colleagues and business partners with sincere respect. Such respectful behavior involves different aspects: acceptance (that is, taking others seriously), appreciation for accomplishments, courtesy in dealing with others, interest in others as individuals, and understanding of others and their situation and problems.


Trust Factor 2: Never playing a role and being honest

A key factor in trustworthiness is whether the other person is actively pretending or not. Does the other person say the truth? So it’s about honesty. It is also important that the other person does not conceal or conceal anything. So that he gives the complete information.


Trust Factor 3: Keep Promises

It is also important that you keep your commitments and abide by agreements. But it can not always be implemented 1: 1. It is then trustworthy to inform others in good time and on their own initiative and also to provide a plausible explanation.


Trust Factor 4: Sympathy

An important factor for trust is sympathy. But sympathy can not be established at will. Experienced managers emphasize that one should not rely on the first impression when assessing whether one can trust. Because even the first impression can be deceiving. In some cases one discovers only gradually that one can develop sympathy contrary to the first impression.


Trust Factor 5: Let  People Participate in Knowledge and Know-how

Be honest: Could you trust someone who gives you little or no information and always keeps up with information? Someone who does not want you to share his knowledge and know-how?


Trust Factor 6: Be Open About Goals

It is also important for trust to volunteer to share goals and plans with others. That you lay open the foundations for decisions, evaluation standards or negotiation options. And that you communicate your expectations and assessments. So you play with open cards.


Trust Factor 7: Maintain the Contact and Learn to Communicate

For trust, it is also beneficial that you actively take care of establishing a contact or to maintain contact. That you strive for personal contact and communicate intensively. You should “invest” in relationships.


Trust Factor 8: Empathy

Empathy is without question a very effective factor for trusting communication. Those who have learned to communicate sensitively, to empathize with others, can also score points. Empathy  is essential today if you want to be successful.


Trust Factor 9: Admit Mistakes and Weaknesses

Realizing and acknowledging your own mistakes or weaknesses rather than covering them up can only be conducive to trust. Being open about the problems you struggle with, revealing uncertainties creates closeness and trust.


Trust Factor 10: Support Others

It is much easier to build trust with a colleague or business partner by actively helping and achieving goals or coping with problems. Why not just help the other one, stand by his side and do something for him? An important factor of trust in management is the help on your own career path. And what counts is help in emergencies.


Trust Factor 11: Neutrality

In business, it is very important to be neutral when others blaspheme, talk or talk badly about colleagues. Such a behavior does not look good and gives a bad picture. Better stay neutral and do not engage in such a behaviour. Otherwise this can backfire!


Trust Factor 12: Discretion

If you are entrusted with a secret, it is always important to maintain secrecy. If you have promised to be silent about it, it goes without saying that you keep your promise. Otherwise, one quickly loses confidence.



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